ASCCA Code of Ethics
- To promote good will between the motorist and the industry.
- To have a sense of personal obligation to each individual customer.
- To perform high quality repair service at a fair and just price.
- To employ the best skilled personnel obtainable.
- To use only proven merchandise of high quality distributed by reputable firms.
- To itemize all parts and adjustments in the price charged for the service rendered.
- To retain all parts replaced for customer inspection, if so requested.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members.
- To refrain from advertisement which is false or misleading and likely to confuse or deceive the customer.
How to Pick a Repair Shop
Here are some guidelines to use when you begin to locate an auto repair shop. By using them, and the other steps that follow, you could save yourself from future problems with an unsatisfactory auto repair experience.
- Select a shop before you need one. If possible, select a shop before you actually need one. It's easier to find a good one when you're not desperate.
- Ask friends and family for recommendations. If they're happy with a shop's services, chances are you will be, too. Ask someone with a car that is the similar make, model and year as your car.
- Visit the shop first. Before you decide on a repair shop, go visit them and ask questions. Confirm that the shop is licensed and ask questions (see below). See Step 3 for things to look for.
- When you go. Have the shop do a minor repair. If you're happy with the service during a minor repair or routine service, you will be more comfortable bringing in your car for more extensive service.
Questions that Should Be Asked
Here are some questions to ask a repair shop you are considering using. You may think of others. The important thing is to learn something about the shop before using them.
- Ask if the station is licensed. All stations must be licensed by the State of California.
- How can I check to find out if the shop is licensed before I go in? You can check the station's license by visiting BAR's License Search for Auto Repair Dealers.
- What if the station isn't licensed? If the station is not licensed, they should be reported to the Bureau of Automotive Repair. When you choose to do business with an unlicensed station, your mediation options may be limited if you find yourself in a dispute with the station. You may decide to report an unlicensed shop.
- How can I find out if there are any complaints about the shop? Contact the Better Business Bureau in your area. You can also check for disciplinary actions.
- Ask for the shop's hourly rates. Use this information when you compare estimates from different shops.
What to Look for When Visiting a Shop
Here are some things to look for when you first visit an auto repair shop your are considering. You may think of others. The important thing is to learn something about the shop before using them.
- Look for cars like yours. Different shops will specialize in fixing different kinds of vehicles.
- Check the shop's appearance. Look to see that the shop is clean and well organized.
- Make a courtesy check. Polite employees usually signal a well-run shop.
- Look for posted terms and conditions. Many shops post terms and conditions, including labor rates and guarantees.
- Look for the BAR sign. All auto repair shops in California must be registered with BAR, and every repair shop must post a sign to inform customers of their rights. View samples of BAR signs here.
Want to know if your car is the subject of an ongoing defect investigation? Check out the latest information on compliance testing, recalls and technical service bulletins from the National Highway Traffic Safety Administration or give All Wheel a call for assistance.