Dear
Mr. Pitari, On
August 20th, I stopped at your business to have the brakes,
suspension, and alignment checked on my 31" HMC motor home.
Being from Southern California, I was not familiar with your
establishment, its service nor quality of work. Was I in for a
very pleasant surprise. Upon
arriving at your location, I was greeted with a very friendly
hello and handshake by your son, Robert. After explaining what it
was I wanted checked, Robert introduced me to your other son,
John, who would be doing the testing and any necessary repair
work. After another hello and handshake, John took me and the
motor home for a lengthy test drive. Upon returning to the shop,
he asked me to join you in the service pit so I could watch as you
and he checked the undercarriage. You pointed out both the
components that were in good shape as well as the ones that were
starting to wear. I could not believe the time you and John took
examining each and every part and making sure I understood
everything. I was also impressed with how clean the work area was.
No need to worry about tracking grease onto the motor home's
carpet. After
completing the inspection, you explained that although the motor
home was safe, and nothing was in need of emergency repair, there
were areas that should be served in the near future. You suggested
some upgrades that would make the motor home drive much more
comfortably and easily. While Robert was breaking down the cost of
the various repairs, you showed me each new part that would be
installed, including cutaway models and demonstrations. At this
point, you and your sons had spent more than an hour with me. Yet,
I could have said, "No thanks," and driven off without
spending a dime. No hard sell. Another pleasant surprise. I
had never been to an auto repair garage where everyone was so
friendly, knowledgeable, and willing to take the time to
thoroughly examine my vehicle, explain the reason each item needed
repair, and then demonstrate how the replacement parts worked. I
doubted I would find one in the L.A. area. Although the cost of
all the service was no small amount, I agreed to have all the work
done. John installed upper control arm shafts, a bell crank,
packed the front wheels, lubed the chassis, and aligned the front
end. He also installed IPD sway bars and bushings, as well as 4
KYB gas shocks. All of the work was completed by the end of the
business day. I
have driven the motor home approximately 1000 miles since the work
was completed. I have been truly amazed at how much improvement
there is in driving the motor home. No excessive swaying when
turning a corner, much less vibration within the cabin, and a very
smooth drive over bumpy roads. It feels like I'm driving a new
motor home. I am very pleased with the results and feel the
rewards were well worth the cost. It
was a pleasure doing business with you. Thank you, and keep up the
good work.
Sincerely,
P.H., Torrence, California
|
